Legal
Terms of Service
Effective September 7, 2026
These Terms govern your access to VolaCRM websites, tenant workspaces, application infrastructure, official templates, APIs and integrations (the “Service”). By using the Service, you agree to these Terms.
1. Accounts and authority
You must provide accurate account information, protect your sign-in methods, and promptly report unauthorized use. If you use VolaCRM for an organization, family, school, client or other person, you represent that you have authority to do so and to configure users, permissions, integrations and data processing on their behalf.
2. The VolaCRM service
VolaCRM provides the underlying cloud infrastructure, tenant-isolated storage and APIs, authentication boundaries, application hosting and lifecycle capabilities, and VolaCRM-provided application templates. Features, limits and availability may change as the Service develops.
3. Custom applications: creator responsibility
This responsibility applies whether a custom application is written manually, generated or modified with AI, or derived from a VolaCRM template. Creators must test applications, review generated source and output, request only necessary permissions, obtain required notices and consents, maintain lawful data practices, and ensure the application is suitable for its users and intended purpose.
VolaCRM's responsibility is limited to providing the underlying infrastructure and VolaCRM application templates. VolaCRM does not operate, endorse, certify or accept responsibility for the behavior, content, data usage or legal compliance of creator-controlled custom applications. Providing a template does not transfer the creator's responsibility for reviewing and adapting the resulting application.
4. Data and sensitive information
You retain responsibility for content and data submitted to the Service and grant VolaCRM the limited rights necessary to host, process, transmit, back up and display that content to provide and secure the Service.
You must not store passwords, authentication credentials, private keys, financial account or payment-card details, health or medical records, government identifiers, or other highly sensitive information unless VolaCRM explicitly states that the relevant feature supports and protects that specific data type. You must follow the Privacy Policy and all applicable privacy, security, retention and confidentiality requirements.
5. Acceptable use
You must not use VolaCRM to violate law or another person's rights; distribute malware; bypass authentication, tenant isolation, workspace permissions or human approval; probe or disrupt the Service without authorization; misrepresent identity or authority; expose credentials; collect data without required notice or consent; or create deceptive, harmful or abusive applications.
6. AI and integrations
AI-generated material may be incomplete, inaccurate or insecure and must be reviewed by a responsible human. OAuth scopes and application permissions do not replace user consent or legal authority. Application publication is a separate action controlled by the tenant owner. Third-party products, including AI providers, are governed by their own terms and may process data independently.
7. Templates, intellectual property and feedback
VolaCRM and its licensors retain rights in the Service, platform software, branding and VolaCRM-provided templates. Subject to these Terms and any template-specific notice, you may use and adapt templates within VolaCRM. You must have necessary rights to all custom content, code and data you provide. If you submit feedback, you allow VolaCRM to use it without restriction or compensation.
8. Service changes, suspension and termination
You may stop using the Service at any time. VolaCRM may limit, suspend or terminate access when reasonably necessary for security, legal compliance, nonpayment, material breach, abuse or protection of the Service and its users. Where practical, we will provide notice and an opportunity to correct the issue. Data export and deletion remain subject to available features, retention obligations, backups and technical deletion cycles.
9. Availability and disclaimers
The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. VolaCRM does not warrant uninterrupted operation or that templates, AI output or creator applications will be error-free, secure or suitable for a particular purpose. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
10. Liability
To the maximum extent permitted by law, VolaCRM is not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, business, goodwill or data, or claims arising from creator-controlled custom applications, third-party services or prohibited data. VolaCRM's aggregate liability arising from the Service will not exceed the amount paid for the Service during the twelve months before the event giving rise to the claim. These limits do not apply where applicable law prohibits them.
11. Indemnity
To the extent permitted by law, business and professional users will defend and indemnify VolaCRM against third-party claims arising from their custom applications, content, data practices, violation of law, infringement of rights or breach of these Terms.
12. General terms
If part of these Terms is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver. You may not transfer these Terms without consent; VolaCRM may transfer them as part of a reorganization, financing or sale. The controlling law, courts, contracting entity and any consumer-specific provisions must be confirmed in the final legally approved version of these Terms.
13. Changes and contact
We may update these Terms as the Service changes. We will publish revised Terms here and update the effective date. Material changes may also be communicated through the Service. Continued use after the effective date constitutes acceptance where permitted by law.
Questions: contact@volacrm.com.