Documentation
Add Chat and Contact Us to a static HTML website
Use the current workspace-generated Chat and Contact Us embed codes, publish your website, and verify delivery to the correct VolaCRM workspace.
Before you start
Choose the VolaCRM workspace that will receive messages, generate the appropriate embed code, and save your website domain in its configuration. Copy the complete generated code; do not enter guessed identifiers or expose account passwords in your website.
Platform steps
Open the HTML file that contains the contact section. Place the generated Contact Us code where the form should appear, inside the body. Add the generated Chat code once in the shared page layout if you want chat available across the site.
Publish the edited file to your website host. Do not paste the code into a text-only field that escapes HTML. Keep the generated script attributes unchanged and avoid inserting a second copy through another plugin.
Verify the published integration
- Open the published website in a fresh browser session and check that the intended form or chat appears.
- Send a clearly labeled test inquiry or chat message.
- Open the receiving workspace and confirm that the test appears there.
- If delivery fails, check the saved domain, generated identifiers, browser console, and network response before changing the code.
Use the illustrated setup guide for the current configuration screens. Existing embed URLs can continue to work, but old sample attributes should not replace newly generated code.